Unable to add a new network locations in the Web Security Services

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Article ID: 170169

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Unable to add a new location for the Access Method "Firewall/VPN" in the Web  Security Services (WSS).

"An unknown server error has occurred."

Cause

The use of special characters for the Preshared Key is not supported

Resolution

The PSK must be at least eight characters and cannot use special characters.