Microsoft Update: MS17-09-OFF-KB4011086 fails to download via PRC

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Article ID: 170165

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Opened Console > Actions > Software > Patch Remediation Center; highlighted MS17-09-OFF > Right-click > Download/Distribute Package and the Software Update Policy Wizard fails to complete the task on Download process.

Download failed for: https://download.microsoft.com/download/2/C/6/2C64750F-5F61-45B4-903A-E9FDE8714350/outlookloc2007-kb4011086-fullfile-x86-glb.exe

The remote server returned an error: (404) Not Found.
   [System.Net.WebException @ Altiris.PatchManagementCore]
   at Altiris.PatchManagementCore.Utilities.File.HandleDownloadRetry(Uri uri, DownloadContext downloadContext, Exception retryableDownloadException, TimeSpan pauseTimeSpan)
   at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext)
   at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)

Exception logged from: 
   at Altiris.PatchManagementCore.Utilities.File.Download(String, String, String, Boolean, Altiris.PatchManagementCore.Utilities.DownloadParameters)
   at Altiris.PatchManagementCore.Utilities.FileDownloader.Download()
   at Altiris.PatchManagementCore.Utilities.FileDownloader.DoDownloadProcedure(Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)
   at System.Threading.ThreadHelper.ThreadStart(Object)

User [EPM\smpservice], Auth [epm\smpservice], AppDomain [AtrsHost.exe]

 

Additional error following resolution for this bad URL:

Download failed for 'http://officecdn.microsoft.com/pr/7ffbc6bf-bc32-4f92-8982-f9dd17fd3114/office/data/16.0.8201.2193/s641130.cab'
Could not find a part of the path 'C:\Program Files\Altiris\Patch Management\Packages\Updates\MS17-09-OFF\{5b77ec8c-7ed2-4bb7-90dc-c37ad54283e9}\office\data\16.0.8201.2193\s641130.cab.TMP'

 

Cause

Microsoft has removed this update - https://support.microsoft.com/en-us/help/4011086/descriptionofthesecurityupdateforoutlook2007september12-2017 

Because of the known issue described later in this Microsoft article link above; this update has been removed and replaced by the following newer update: Security Update for Microsoft Office Outlook 2007 (KB4011110)

Environment

Patch Management Solution 7.5.x, 7.6.x and 8.x

 

Resolution

This issue was resolved in PMImport 7.2.80 released on 9/22/2017

Regarding additional failure downloading: 

  1. Open the Console > Actions > Software > Patch Remediation Center:
    • Highlight MS17-09-OFF; right-click > Disable 
      • If that option is present: Removes the resource associations to the physical package in the database
      • If that option is not present: The associations were not created and move onto the next step
         
  2. Delete the parent folder of MS17-09-OFF package:
    • Found on the SMP Server: C:\Program Files\Altiris\Patch Management\Packages\Updates
       
  3. Open Patch Remediation Center:
    • Highlight MS17-09-OFF; right-click > Download:
    • This should recreate the resource associations and run a fresh download of the Bulletin