Error messages in Symantec Endpoint Protection Manager (SEPM) 14.0.1 under Cloud > Troubleshooting suggest that the communication with the cloud portal through the Bridge is failing. Your system traffic routes through a proxy or other network traffic filtering device. You add the addresses that the proxy or network traffic filtering device rejects, but this communication still fails.
Similarly, if your system traffic routes through a proxy and you try to download the client installation package for Symantec Endpoint Protection 15 in the cloud portal, the download fails.
Communication for the Bridge's components pass through a single fully qualified domain name (FQDN). You must configure the System account to bypass the proxy for it.
You may also be using an unsupported proxy configuration.
For Symantec Endpoint Protection 15, your computer is behind a proxy that does not allow the necessary URLs to complete the download.
Update the proxy settings for the System account to bypass the correct fully qualified domain name for use with the cloud portal.
To update proxy settings for the System account
psexec -i -s "%ProgramFiles(x86)%\Internet Explorer\iexplore.exe"
If you do not want to use the Sysinternal tool:
netsh winhttp set proxy proxy_server_ip:proxy_port bypass-list="aws.amazon.com;usea1.r3.securitycloud.symantec.com;*.s3.amazonaws.com"
The following proxy configurations are supported for the Symantec Endpoint Protection Manager Bridge:
The following is not supported:
For additional URLs to whitelist for Symantec Endpoint Protection 15, including reputation and licensing servers, see: URLs to whitelist for Symantec Endpoint Protection