ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

After a cloud portal sync, REST API-created Endpoint Protection Manager groups disappear


Article ID: 170158


Updated On:


Endpoint Protection


You enroll Symantec Endpoint Protection Manager (SEPM) 14.0.1 with the cloud portal. After enrollment, you create a group using REST API commands. After a sync with the cloud portal, the group that you created with REST API commands is gone.


When the Symantec Endpoint Protection Manager is enrolled with and your devices managed by the cloud portal, the configuration from the cloud overwrites any changes that you make with REST API commands.


Only use the cloud portal to make changes to your group structure and clients while Symantec Endpoint Protection Manager is enrolled with the cloud portal.