Cannot enroll Windows 10 devices into Endpoint Protection Cloud with MDM turned on


Article ID: 170155


Updated On:


Endpoint Protection Cloud


Upon Enrolling Windows 10 machines into MDM through the Symantec Endpoint Protection Cloud (SEPC) portal the client Installer fails to trigger and download.

No Error Message the Client Installer fails to download or trigger an install to complete the installation. 


Wireless devices that have restricted filtering or no Access policy is setup in the SEPC console


Windows 10


Setup Access policy in order to function with wireless machines or switch to Wired connection with proper url filtering.

See Configuring wireless access policy settings.

For networks that use a proxy server, it may be necessary to add exclusions in the proxy server configuration to enable client and server communication.

Add the following URLs to your proxy exclusion list to enable necessary client and server communications: