Advance Threat Protection (ATP) User Interface (UI) showing Internal Error when trying to enable Synapse correlation with Symantec Endpoint Manager (SEPM).

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Article ID: 170122

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

When trying to add the SEPM database (DB) to the Synapse in the ATP UI, you see Internal Error.

"Internal Error"

Resolution

If seeing the "Internal Error" when configuring the ATP appliance or Virtual Machine (VM) please open a Support case and provide the Support Team with this information.

  1. Log into the command line (CLI) of the ATP appliance of VM as the 'admin' account.
  2. At the command line type in: gather_logs.
  3. Provide support with a copy of the Universally Unique Identifier (UUID).
    Note: This can be obtain from the CLI by running bsupport logged in as the admin account.
     

Note: Tier 1 please see Internal notes for further information.