In Endpoint Protection, what does the Health State of Online/Alert or Offline/Alert mean?

Products

• Endpoint Protection

Issue/Introduction

In the Symantec Endpoint Protection Manager (SEPM) in the clients list, under the Health State column, it shows either Online/Alert or Offline/Alert.  What does this mean?

Cause

The status message Online indicates a connected client, and Offline indicates a disconnected client.  The message Alert indicates either pending infection detections, or pending Power Eraser detections.

Resolution

Under Monitors, Notifications, acknowledge the risk notification and it should then display the Online or Offline without the Alert.