Endpoint Protection 14 Web Console login is extremely slow.

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Article ID: 170080

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When you attempt to login via the Web Console it takes about 20 minutes to login and doesn't load the home page.

Scm-ui logs will show the following errors:

13/07/2017 12:08:37  STDERR: WARN: Failed to set look and feel or look and
feel change not allowed by AjaxSwing
13/07/2017 12:08:37  STDERR: java.lang.RuntimeException: Changing look and
feel not allowed, use agent.allowLFChange=true
13/07/2017 12:08:37  STDERR:     at
com.creamtec.ajaxswing.laf.AjaxSwingLookAndFeel.uninitialize(AjaxSwingLookAn
dFeel.java:67)

13/07/2017 12:08:38  STDERR: WARN: Failed to render component with
[email protected]
13/07/2017 12:08:38  STDERR: Expression style is undefined on line 16,
column 26 in custom-component\com.sygate.scm.console.ui.LoginPanel.html.

13/07/2017 12:08:38  STDERR: The problematic instruction:
13/07/2017 12:08:38  STDERR: ----------
==> ${STYLE.EN_US} [on line 16, column 24 in custom-
component\com.sygate.scm.console.ui.LoginPanel.html]
----------

13/07/2017 12:08:38  STDERR: Java backtrace for programmers:
13/07/2017 12:08:38  STDERR: ----------
13/07/2017 12:08:38  STDERR: freemarker.core.InvalidReferenceException:
Expression style is undefined on line 16, column 26 in custom-
component\com.sygate.scm.console.ui.LoginPanel.html.
13/07/2017 12:08:38  STDERR:     at
freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:125)

13/07/2017 12:08:38  STDERR: The problematic instruction:
13/07/2017 12:08:38  STDERR: ----------
==> ${STYLE.EN_US} [on line 16, column 45 in custom-
component\com.sygate.scm.console.ui.util.DescriptionTextArea.html]

Environment

Symantec Endpoint Protection 14

Resolution

This issue has been resolved in SEP 14 RU1.