Discover scan failing to read .PST files on Discover server with Microsoft Outlook installed

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Article ID: 170076

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Updated On:

Products

Data Loss Prevention Network Discover

Issue/Introduction

Discover scan failing to read PST files on discover server with Microsoft Outlook installed

 

Scan Detail logs indicate failure:

"Aug 24, 2017 1:14:40 PM","WARNING","XXRedactedXX","FAILED_ITEM","//Server/and/Path/PSTFilename.pst","0","Exception occurred during initialization. Ensure that Microsoft Outlook is configured properly.","","",""

Cause

This can occur when the 32-bit Outlook mail client is installed on a DLP 64-Bit detection server. The DLP product requires the 64-Bit Outlook client to be installed.

Environment

Data Loss Prevention (DLP) 64-Bit Detection Server with Network Discover channel enabled.

Resolution

Uninstall the 32-Bit Outlook Client and install the 64-Bit version.