Discover scan failing to read .PST files on Discover server with Microsoft Outlook installed

Article Id: 170076

Status: Published

Updated On: 23-01-2019 21:48

Legacy Id: TECH247453

Products:

Data Loss Prevention Network Discover

Issue/Introduction:

Discover scan failing to read PST files on discover server with Microsoft Outlook installed

Scan Detail logs indicate failure:

"Aug 24, 2017 1:14:40 PM","WARNING","XXRedactedXX","FAILED_ITEM","//Server/and/Path/PSTFilename.pst","0","Exception occurred during initialization. Ensure that Microsoft Outlook is configured properly.","","",""

Cause:

This can occur when the 32-bit Outlook mail client is installed on a DLP 64-Bit detection server. The DLP product requires the 64-Bit Outlook client to be installed.

Resolution:

Uninstall the 32-Bit Outlook Client and install the 64-Bit version.