Support for Oracle 12c SE2 with Symantec Data Loss Prevention 15, and steps for upgrading

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Article ID: 170075

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Updated On:

Products

Symantec Products

Issue/Introduction

This article provides details on the planned support for Oracle 12c SE2 R2, including details that help users to plan for the upgrade.

Note: The information in this article applies to users who purchased their Oracle 11g license from Symantec.

Upgrade timeframe

Symantec Data Loss Prevention version 15.1 is the last version that supports Oracle 11g. Symantec recommends that you plan to upgrade to Oracle Database 12c Standard Edition 2 to ensure that the database is compatible with the next Symantec Data Loss Prevention version. Before you upgrade your system and install Oracle 12c SE2, you must ensure that your environment is ready for update.

NOTE: Previous versions of this article indicated that Symantec was ending support for 11g on 25 September 2018, which coincided with Oracle ending support for 11g. Oracle changed the Extended Support for 11g to December 2020; Symantec support is extended to December 2020 if you purchased the Extended Support plan.

Refer to one of the following tables for upgrade information:

  • Refer to Table 1 if you are running Oracle 11g SE1 or Oracle 11g SE on servers with 2 (or fewer) CPU sockets.
  • Refer to Table 2 if you are running Oracle 11g SE on a two-tier installation.
  • Refer to Table 3 if you are running Oracle 11g SE on a single-tier installation. 
Note: The process to upgrade the Oracle database differs depending on which version of Symantec Data Loss Prevention you currently are using. In each upgrade scenario you are required to upgrade to at least Symantec Data Loss Prevention 14.6. Oracle 12c SE2 R2 is not supported on any Symantec Data Loss Prevention version previous to 14.6. 

Preparing to upgrade

You may have a limited time to upgrade your database from Oracle 11g to Oracle 12c SE2. To reduce the time involved to upgrade, Symantec recommends that you complete the following items to prepare for the Oracle 12c SE2 upgrade.

  • Upgrade your Symantec Data Loss Prevention software to 14.6 or 15.0 with the Oracle 11g database. You can complete this step today and without having to wait for Symantec to make the Oracle 12c SE2 database available. 
  • Procure a new database host with 2 CPU sockets. You complete this step if you are running the Oracle 11g SE database on a host with more than 2 CPU sockets.

Resolution

Upgrade checklist for Oracle 11g SE1 or Oracle 11g SE on servers with 2 (or fewer) CPU sockets

Table 1: Upgrading from Oracle 11g SE1 or Oracle 11g SE on servers with 2 (or fewer) CPU sockets
Running DLP 12.x Running DLP 14.0 or 14.5 Running DLP 14.6 Running DLP 15.0
  • Upgrade to DLP version 14.0, then to 14.6
  • Upgrade the database in-place to Oracle 12c SE2 R2 on existing hardware
  • (Optional) Upgrade to DLP version 15.0
  • Upgrade to DLP version 14.6
  • Upgrade the database to Oracle 12c SE2 R2 on existing hardware
  • (Optional) Upgrade to DLP version 15.0
  • Upgrade the database to Oracle 12c SE2 R2 on existing hardware
  • (Optional) Upgrade to DLP version 15.0
  • Upgrade the database to Oracle 12c SE2 R2 on existing hardware

Upgrade checklist for Oracle 11g SE on servers with more than 2 CPU sockets on a two-tier installation

New Oracle licensing requirements for Oracle 12c SE2 limit CPU sockets to two. You may be running an Oracle 11g database on machines with more than 2 CPU sockets. If this is the case, you must migrate your database to a new machine with 2 CPU sockets. Table 2 lists planning steps for two-tier installations. 

Table 2: Upgrading from Oracle 11g SE on servers with more than 2 CPU sockets on a two-tier installation
Running DLP 12.x Running DLP 14.0 or 14.5 Running DLP 14.6 Running DLP 15.0
  • Upgrade to DLP version 14.0, then to 14.6

  • Migrate the database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • (Optional) Upgrade to DLP version 15.0

  • Upgrade to DLP version 14.6

  • Migrate the database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • (Optional) Upgrade to DLP version 15.0

  • Migrate the database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • (Optional) Upgrade to DLP version 15.0

  • Migrate the database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

Upgrade checklist for Oracle 11g SE on servers with more than 2 CPU sockets on a single-tier installation

New Oracle licensing requirements for Oracle 12c SE2 limit CPU sockets to two. You may be running an Oracle 11g database on machines with more than 2 CPU sockets. If this is the case, you must migrate your database to a new machine with 2 CPU sockets. Table 3 lists planning steps for single-tier installations. 

Table 3: Upgrading from Oracle 11g SE on servers with more than 2 CPU sockets on a single-tier installation

Running DLP 12.x

Running DLP 14.0 or 14.5 Running DLP 14.6 Running DLP 15.0
  • Upgrade to DLP version 14.0, then to 14.6

  • Migrate the database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • Migrate the Enforce Server to supported hardware

  • (Optional) Upgrade to DLP version 15.0

  • Upgrade to DLP version 14.6

  • Migrate database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • Migrate the Enforce Server to supported hardware

  • (Optional) Upgrade to DLP version 15.0

  • Migrate database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • Migrate Enforce to new hardware

  • (Optional) Upgrade to DLP version 15.0

  • Migrate database to new hardware with 2 CPU sockets running Oracle 12c SE2 R2

  • Migrate Enforce to new hardware