VIP CDK error 19969 (4E01) during credential generation

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Article ID: 170052

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Updated On:

Products

VIP Software Development Kit

Issue/Introduction

When the GetSharedSecret process uses the activation code to generate the Token ID, error 19969 occurs on the device

Code=19969 "Internal Error" (4E01) 

Resolution

This occurs if the request does not get a response from the VIP Service. Check connectivity to the https://services.vip.symantec.com URL while provisioning the credential from the mobile application. If connectivity does occur from the device and the request is reaching the VIP Cloud, please open a case with Symantec Support and allow them to check the state of the Activation Code in the VIP Cloud.