Symantec VIP SafeRequestProcessorInterceptor stops the VIP validation server

Products

• VIP Service

Issue/Introduction

The vipegconsole.log shows the message "text=SafeRequestProcessorInterceptor destroy() is called..."  and then the validation server service on the affected Gateway is stopped.

DEBUG "2017-07-01 02:04:00.957 GMT-0500" 0.0.0.0 UNKNOWN 710767208 0 0  "text=SafeRequestProcessorInterceptor destroy() is called..."

Cause

Windows update was found as the reason for services being stopped.

Resolution

1. Ensure that there are no port conflicts within the validation servers or any other applications. If other validation servers with the same port are configured, ensure ONLY one of them is running by setting them to OFF.