Windows could not start the DLP Endpoint Agent service on the local computer

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Article ID: 170044

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Symantec Data Loss Prevention (DLP) Endpoint

Endpoint Agent (EDPA) and Watchdog (WDP) services would not start after install.  
Trying to start services manually produced an error. 

 "Windows could not start EDPA service on Local Computer.  Error 768: An Exception occurred in a user callback and the kernel callback frame should be removed."

Attached screen shot file

Cause

Appears to be either bad/corrupt installation package or install process.  
Also could be from improper account used for install, such as a non-Admin account lacking necessary permissions.

The issue may also be caused by an incorrect agent install version or architecture: TECH247260

Environment

Windows 7
VMWare 6.x
DLP 14.6 Endpoint agent 

Resolution

Created new install package and installed with install_agent.bat file as Admin.

Attachments

Symantec Error 768.JPG get_app