Agent can't register task server
search cancel

Agent can't register task server


Article ID: 170042


Updated On:


IT Management Suite


Agents could not register to the task server.  

Attempting to register on Task Server [] over [https].

Failed to call web interface by url [], error [0x8004200C, IDispatch error #7692].

Could not register using ""

Operation 'Direct: Post' failed. 
Protocol: HTTPS 
Path: /Altiris/ClientTaskServer/Register.aspx 
Id: 9727.724 
Error type: SMP Server error 
Error code: The server is currently too busy to process the request (0x8004200C)    
Error note: HTTP Status 200: 200 OK 
Server HTTPS connection info: 
   Server certificate: 
      Serial number: 12 ac 48 3e b5 0f c4 a5 46 95 fd 11 7c 1e 7f 9c 
      Thumbprint: 7f 40 9f df b4 83 8f 0d 86 b0 ea db 64 4e e6 b2 04 2b 9b 4b 
   Cryptographic protocol: TLS 1.0 
   Cipher suite: TLS_RSA_WITH_AES_128_CBC_SHA 
   Cipher algorithm: AES 
   Cipher key length: 128 
   Hash algorithm: SHA1 
   Hash length: 160 
   Key exchange algorithm: RSA 
   Key length: 2048


ITMS 8.x


The c:\Program Files directory and subdirectories on the SMP server had been compressed.

In another instance of this issue a separate Task Server had run out of space on the agent install directory.


On the SMP server:

  1. Uncompress the C:\Program Files directory and subdirectories.  
  2. Run an IIS reset from the command prompt.
  3. If space is low or out free space, add space to the server then IIS reset