Keyboard unresponsive at bootguard when resuming from hibernation with Encryption Desktop Drive Encryption

Article Id: 170031

Status: Published

Updated On: 24-08-2017 07:29

Legacy Id: TECH247381

Products:

Drive Encryption

Issue/Introduction:

When resuming from hibernation on a machine running Windows 10 with UEFI BIOS and encrypted with Encryption Desktop Drive Encryption, the keyboard is unresponsive and the user is unable to enter their password at bootguard.

Cause:

The USB device enumeration is skipped when resuming from hibernation.

Resolution:

Enable the Enumerate Keyboard option in the BIOS as described in this article from Lenovo.