Endpoint protection cloud agent error “Could not apply license”

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Article ID: 170030

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Updated On:

Products

Symantec Products

Issue/Introduction

One or more Symantec endpoint protection cloud (SEPC) agent shows “Could not apply license”  after successful installation.

Client does not report to SEPC portal  https://securitycloud.symantec.com/cc/#/landing

“Could not apply license” Click try again , and if the issue persist contact the system administrator. Enrollment window will not complete.

 

Cause

The activation process takes more than expected time to complete.

Resolution

1) If activation has not occurred within four hours, follow these steps:

    i) On the affected computer, confirm connectivity to the URLs required for installation and activation.

    ii) Restart the computer in safe mode.

    iii) Delete the following folders, if they exist

  • C:\ProgramData\Norton\00000083
  • C:\ProgramData\Norton\00000082

Note: The ProgramData folder is hidden by default. You can access this folder by typing %ProgramData% in Windows Explorer, or by showing hidden files and folders.

2) Restart the computer.

3) The SEPC client will attempt to activate itself. If the client still does not activate, enroll the device again. (This should not require to uninstall the cloud agent)

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