Malware Analysis Appliance df-task-logger-completion is unhealthy

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Article ID: 170024

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Updated On:

Products

Malware Analysis Software - MA

Issue/Introduction

Malware analysis appliance (MAA) management console UI shows system status yellow state with [Health Status] "Process: 'df-task-logger-completion' is unhealthy" and specific process not running:

[email protected]:~# supervisorctl status | grep "df-task-logger-completion"
df-task-logger-completion FATAL Exited too quickly (process log may have details)

Cause

The df-task-logger-completion is part of the data fabric component for redis function, mainly for session caching and messaging. This df-task-logger-completion works hand in hand with the df-task-logger. As the error observed, the process could have stalled (exited too quickly) in one of the previous logger, restarting this help in resetting the process.

Resolution

In any case, restarting the service would help to recover from the error state. Log in SSH to the malware analysis appliance using g2 user account and perform below steps:

[email protected]:~$ sudo -s
[sudo] password for g2:
[email protected]:~# supervisorctl status | grep "df-task-logger-completion"
df-task-logger-completion FATAL Exited too quickly (process log may have details)
[email protected]:~# supervisorctl restart df-task-logger-completion
df-task-logger-completion: ERROR (not running)
df-task-logger-completion: started
[email protected]:~# supervisorctl status | grep "df-task-logger-completion"
df-task-logger-completion RUNNING pid 35033, uptime 0:00:04