VIP Access PUSH notifications do not appear on Apple or Android Watch

Products

• VIP Access for Mobile

Issue/Introduction

After installing VIP Access Mobile, PUSH notifications are not received on the watch. 

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Resolution

• The phone and watch must be paired. If other devices are paired with the watch, temporarily de-pair them for troubleshooting.
• The version of VIP Access must be supported. See https://support.symantec.com/en_US/article.INFO4095.html
• Notification settings for VIP Access Desktop must be enabled.
• Additional troubleshooting for the Android device here: https://support.google.com/androidwear/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en&oco=0
• Apple: https://support.google.com/androidwear/answer/6090188?co=GENIE.Platform%3DiOS&hl=en&oco=0