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VIP Access PUSH notifications do not appear on Apple or Android Watch
Article ID: 169979
Updated On:
Products
VIP Access for Mobile
Issue/Introduction
After installing VIP Access Mobile, PUSH notifications are not received on the watch.
.
Resolution
- The phone and watch must be paired. If other devices are paired with the watch, temporarily de-pair them for troubleshooting.
- The version of VIP Access must be supported. See https://support.symantec.com/en_US/article.INFO4095.html
- Notification settings for VIP Access Desktop must be enabled.
- Additional troubleshooting for the Android device here: https://support.google.com/androidwear/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en&oco=0
- Apple: https://support.google.com/androidwear/answer/6090188?co=GENIE.Platform%3DiOS&hl=en&oco=0
Feedback
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