VIP Access PUSH notifications do not appear on Apple or Android Watch

Products

• VIP Service

Issue/Introduction

After installing VIP Access Mobile, PUSH notifications are not received on the watch. 

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Resolution

• The phone and watch must be paired. If other devices are paired with the watch, temporarily de-pair them for troubleshooting.
• The version of VIP Access must be supported. Please update to the newest version of VIP Access through the App Store or Google Play.
• Notification settings for VIP Access Mobile must be enabled.
• Additional troubleshooting for the Android device here: https://support.google.com/androidwear/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en&oco=0