EDPA and / or WDP services stopped and won't start

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Article ID: 169966

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

EDPA and / or WDP services are stopped on the client machine. Attempts to manually start the service fail.

CoreServices.ComponentManager | Error starting agent component: Detection Core | [SYMRESULT 0x80010006] | ComponentManager.cpp(705)

Cause

This is a symptom of a bad agent install

Environment

DLP

Resolution

1 .Uninstall the agent from the client machine. See TECH247833

2. Install the DLP agent using the proper version and architecture type.

If the issue persists contact support. The agent uninstall may be leaving behind files and a support utility call clean_agent.exe will be required to fully remove the agent before the reinstall.