Manage false positive threats detected by Symantec.cloud email services

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Article ID: 169954

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Updated On:

Products

Email Security.cloud Email Threat Detection and Response

Issue/Introduction

Learn how to manage threat-based false positives for the following Symantec.cloud email services:

  • Symantec Email Security.cloud
  • Symantec Web Security.cloud
  • Symantec Advanced Threat Protection (ATP): Email

Resolution

What is a false positive?

A false positive occurs when email has been incorrectly identified as malware.

Recover false positive emails

If you believe that an email has been incorrectly identified as malware, you can have the email released from quarantine so that it is delivered to its intended recipients.

See Release quarantined email intercepted by Symantec.cloud.

See Submit false negative threats missed by Symantec.cloud email services.