Learn how to manage threat-based false positives for the following Symantec.cloud email services:
A false positive occurs when email has been incorrectly identified as malware.
If you believe that an email has been incorrectly identified as malware, you can have the email released from quarantine so that it is delivered to its intended recipients.
See Release quarantined email intercepted by Symantec.cloud.
See Submit false negative threats missed by Symantec.cloud email services.