Legitimate email incorrectly blocked by Email Security.cloud as threat by Anti-Malware service

Products

• Email Security.cloud
• Email Threat Detection and Response

Issue/Introduction

Learn how to manage threat-based false positives blocked by the following Email Security.cloud email services:

• Email Security.cloud
• Email Threat Detection and Response

Resolution

What is a false positive?

A false positive occurs when email has been incorrectly identified as malware.

Recover false positive emails

If you believe that an email has been incorrectly identified as malware, you can have the email released from quarantine so that it is delivered to its intended recipients.

See Release quarantined email intercepted by Symantec.cloud.

See Submit false negative threats missed by Symantec.cloud email services.