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Manage false positive threats detected by email services


Article ID: 169954


Updated On:


Email Email Threat Detection and Response


Learn how to manage threat-based false positives for the following email services:

  • Symantec Email
  • Symantec Web
  • Symantec Advanced Threat Protection (ATP): Email


What is a false positive?

A false positive occurs when email has been incorrectly identified as malware.

Recover false positive emails

If you believe that an email has been incorrectly identified as malware, you can have the email released from quarantine so that it is delivered to its intended recipients.

See Release quarantined email intercepted by

See Submit false negative threats missed by email services.