When running IT Analytic Reports some users see error "This page can't be displayed"
Article ID: 169935
Updated On:
Products
IT Analytics
Issue/Introduction
When running IT Analytic Reports user sees error "This page can't be displayed"
Some users may be able to run reports, while others can't This page can't be displayed
Some users may be able to run reports, while others can't This page can't be displayed
- Make sure the web address http://DBservername is correct
- Look for the page with your search engine.
- Refresh the page in a few minutes.
Cause
DNS / Networking settings
Environment
IT A 7.x, 8.x
Resolution
Edit the IT A Configuration Settings for Reporting Services.
Settings > All Settings > Notification Server > IT Analytics Settings > Configuration
Update the Report Server Virtual Directory to include the FQDN of the server.
i.e. http://SQLServerName.MyDomain.local/ReportServer/
Choose the correct Report Folder Name again, and click Save.
The Reports should start working for the users that were not able to access them.
Settings > All Settings > Notification Server > IT Analytics Settings > Configuration
Update the Report Server Virtual Directory to include the FQDN of the server.
i.e. http://SQLServerName.MyDomain.local/ReportServer/
Choose the correct Report Folder Name again, and click Save.
The Reports should start working for the users that were not able to access them.
Feedback
Yes
No
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