When running IT Analytic Reports some users see error "This page can't be displayed"
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Article ID: 169935
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Updated On:
Products
IT Analytics
Issue/Introduction
When running IT Analytic Reports user sees error "This page can't be displayed"
Some users may be able to run reports, while others can't
This page can't be displayed
- Make sure the web address http://DBservername is correct
- Look for the page with your search engine.
- Refresh the page in a few minutes.
Cause
DNS / Networking settings
Environment
IT A 7.x, 8.x
Resolution
Edit the IT A Configuration Settings for Reporting Services.
Settings > All Settings > Notification Server > IT Analytics Settings > Configuration
Update the Report Server Virtual Directory to include the FQDN of the server.
i.e. http://SQLServerName.MyDomain.local/ReportServer/
Choose the correct Report Folder Name again, and click Save.
The Reports should start working for the users that were not able to access them.
Feedback
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Yes
thumb_down
No