When running IT Analytic Reports some users see error "This page can't be displayed"

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Article ID: 169935

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Updated On:

Products

IT Analytics

Issue/Introduction

When running IT Analytic Reports user sees error "This page can't be displayed"

Some users may be able to run reports, while others can't This page can't be displayed
  • Make sure the web address http://DBservername is correct
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.

Cause

DNS / Networking settings

Environment

IT A 7.x, 8.x

Resolution

Edit the IT A Configuration Settings for Reporting Services. 
Settings > All Settings > Notification Server > IT Analytics Settings > Configuration

Update the Report Server Virtual Directory to include the FQDN of the server.
i.e. http://SQLServerName.MyDomain.local/ReportServer/

Choose the correct Report Folder Name again, and click Save.

The Reports should start working for the users that were not able to access them.