When running IT Analytic Reports some users see error "This page can't be displayed"


Article ID: 169935


Updated On:


IT Analytics


When running IT Analytic Reports user sees error "This page can't be displayed"

Some users may be able to run reports, while others can't This page can't be displayed
  • Make sure the web address http://DBservername is correct
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.


DNS / Networking settings


IT A 7.x, 8.x


Edit the IT A Configuration Settings for Reporting Services. 
Settings > All Settings > Notification Server > IT Analytics Settings > Configuration

Update the Report Server Virtual Directory to include the FQDN of the server.
i.e. http://SQLServerName.MyDomain.local/ReportServer/

Choose the correct Report Folder Name again, and click Save.

The Reports should start working for the users that were not able to access them.