Scheduled Endpoint Protection scans do not run as expected on Macs

Products

• Endpoint Protection

Issue/Introduction

Scheduled Symantec Endpoint Protection (SEP) scans do not run as expected on Macs

No error messages. Scheduled scans simply do not run at the scheduled date/time.

Environment

SEP 14

Mac OS X, macOS

Resolution

This is fixed in SEP 14 RU1 MP1. To resolve this issue, download and install the latest version of Endpoint Protection.

Possible workarounds:

• From SEPM, delete all scheduled scans in AV/AS policy for affected client(s). Apply that policy. Then recreate the scanning schedule and re-apply the policy.
  ... or
• Manually schedule a timed job at the Mac to run SEP's command-line scanning utility NORTONSCANNER