In a localized customers environment, after clicking on the Reassign Incident task, and successfully completing it, then clicked on Edit Incident to reclassify the incident. We received the status error below (Localized)
"The incident is not in a workable state. The incident must be in Received or Assigned state to change classification information. The current incident state is "Assigned"
The customer had the localized equivalent of this message displayed.
This issue was simply a localization issue, as Servicedesk now has localized some statuses. Specfically, the process only evaluates against the english words "Assigned" and "Received". However, there are some hard coded localization items that are translating those to localized equivalents, thus causing a mismatch in the SD.IncidentManagementSimple.Classification project.
This is a defect. A workaround is available by performing the following steps: