On a Solaris-SPARC computer on which ESM Manager was installed, the CCS Windows 2016 agent registration failed.
The issue occurs because infrastructure support for Windows 2016 agent is not available by default in ESM Product Update 11.0.5. If you try to register the Windows 2016 agent on ESM 11.0.5 using GUI, registration fails because of this version incompatibility. To resolve this issue, refer to the steps mentioned in the Solution section.
Before you follow the workaround steps, make sure that you install the following prerequisites:
Refer to the following steps to resolve the issue:
Steps to perform on ESM Manager
(The w16s-ix64 folder contains the content for the Windows 2016 platform.)
To import the content, do the following:
Steps to perform on Windows 2016 agent computer
cd <ESM Directory>\bin\w16s-ix64
register.exe –m <manager> -U <username> -P <password> -A
Step to perform on ESM console
Note: If you face the similar issue while registering any other CCS agent on a Solaris-SPARC ESM Manager, the workaround steps would be similar as listed earlier. For downloadable files for any other CCS agent, contact Symantec Technical Support.
The first policy run on a newly registered agent is completed, but the status of the policy run on the ESM console is displayed as 'Running.' In this case, you must manually stop the policy and run it again. No such issue is observed in the later policy runs.