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CASB Audit Integration and Provisioning Fails

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Article ID: 169877

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Updated On:

Products

Web Security Service - WSS CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

When provisioning/integrating WSS to CASB Audit the customer receives an error message:

"The CASB audit integration and provisioning failed. Change your configuration OR call support."

Cause

Using the Threatpulse Portal, navigate to: Service>Account Maintenance>CASB Integration the customer must select the Data Storage Location; Months of data to track; Company primary domain and Integration ID. 

 

Resolution

Most common issue is the Integration ID is incorrect. 

Contact support, provide the Customer Name/ID. The support team can provide the correct Integration ID to finalize the Provisioning/Integration. 

Additional Information

See Tech Doc for complete instructions:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/audit-home/wss-integrate-home.html