After an upgrade to SEMS server 3.4.0 or later, customizations for Web Email Protection fail to import with a java error in the Administration logs.
The restore process may change the permissions on the /var/www/html/wm/ folder and all sub folders to root. The owner should be the tomcat user and not the root user on those folders.
Upgraded SEMS 3.4.x
Because this fix requires changes to the server's file system, please contact Symantec Support for assistance in resolving this issue.