Troubleshoot Email Security.cloud services

Products

• Email Security.cloud

Issue/Introduction

Learn how to troubleshoot issues with various Symantec Email Security.cloud services, including problems receiving emails, intermittent outbound failures, bounced emails, and more.

Resolution

Contents

• Email delivery troubleshooting
• Anti-malware troubleshooting
• Anti-spam troubleshooting
• Image control troubleshooting
• Data protection troubleshooting
• Blacklist troubleshooting

Email delivery troubleshooting

This troubleshooting guide covers:

• Issues receiving email
• Issues sending email
• Intermittent email failures
• Emails to a recipient domain delivering to a server not in their MX Record

See Email delivery troubleshooting for Email Security.cloud.

You can troubleshoot issues with Email Security.cloud services using the Email Delivery Troubleshooting Tool.

Anti-Malware troubleshooting

This troubleshooting guide covers:

• False positives - For email incorrectly identified as malware
• False negatives - For email containing suspected malicious content not intercepted

See Anti-Malware troubleshooting for Email Security.cloud.

Anti-Spam troubleshooting

This troubleshooting guide covers:

• Anti-Spam best practice settings
• False positives - For email incorrectly identified as spam
• False negatives - For spam email not intercepted
• Troubleshooting SPF issues
• Troubleshooting DMARC issues

See Anti-Spam troubleshooting for Email Security.cloud.

Image Control troubleshooting

This troubleshooting guide covers:

• Image incorrectly identified
• Image not intercepted by Symantec.cloud.
• Approved or blocked images do not work

See Image control troubleshooting for Email Security.cloud.

Data Protection troubleshooting

This troubleshooting guide covers:

• Data Protection best practices
• Data Protection “false negatives” - Email not triggered when it was expected to
• Data Protection “false positives” - Email triggered when it was not expected to

See Data protection troubleshooting for Email Security.cloud.

Blacklist troubleshooting

See Symantec.cloud is blacklisted.