Troubleshoot Email Security.cloud services

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Article ID: 169871

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Updated On:

Products

Email Security.cloud

Issue/Introduction

Learn how to troubleshoot issues with various Symantec Email Security.cloud services, including problems receiving emails, intermittent outbound failures, bounced emails, and more.

Resolution

Contents

Email delivery troubleshooting

This troubleshooting guide covers:

  • Issues receiving email
  • Issues sending email
  • Intermittent email failures
  • Emails to a recipient domain delivering to a server not in their MX Record

See Email delivery troubleshooting for Email Security.cloud.

You can troubleshoot issues with Email Security.cloud services using the Email Delivery Troubleshooting Tool.

Anti-Malware troubleshooting

This troubleshooting guide covers:

  • False positives - For email incorrectly identified as malware
  • False negatives - For email containing suspected malicious content not intercepted

See Anti-Malware troubleshooting for Email Security.cloud.

Anti-Spam troubleshooting

This troubleshooting guide covers:

  • Anti-Spam best practice settings
  • False positives - For email incorrectly identified as spam
  • False negatives - For spam email not intercepted
  • Troubleshooting SPF issues
  • Troubleshooting DMARC issues

See Anti-Spam troubleshooting for Email Security.cloud.

Image Control troubleshooting

This troubleshooting guide covers:

  • Image incorrectly identified
  • Image not intercepted by Symantec.cloud.
  • Approved or blocked images do not work

See Image control troubleshooting for Email Security.cloud.

Data Protection troubleshooting

This troubleshooting guide covers:

  • Data Protection best practices
  • Data Protection “false negatives” - Email not triggered when it was expected to
  • Data Protection “false positives” - Email triggered when it was not expected to

See Data protection troubleshooting for Email Security.cloud.

Blacklist troubleshooting

See Symantec.cloud is blacklisted.