What does the new login page look like?

Products

• Symantec Products

Issue/Introduction

Symantec Endpoint Protection Small Business Edition customers and partners are being upgraded to Symantec Secure Login, an industry-leading identity solution that provides a single sign-on (SSO) access to multiple products and services.

Resolution

What is happening?

After the upgrade, the login page will look slightly different, but it will still accept the user name and password that you already use.  This proven and secure SSO solution enhances ease of use by enabling you to use the same credentials to log in to your Symantec product or partner console, as well as other Symantec services such as MySymantec and Connect. 

 

What will it look like?

The login page will no longer have fields to enter your email and password, they will be replaced with a Sign In button.

Clicking the Sign In button will redirect you to Symantec Secure Login.

Frequently Asked Questions

What is Symantec Secure Login?

Symantec Secure Login an industry-leading identity solution that provides single sign-on (SSO) access to multiple products and services. It allows you to create trusted identities that comply with various industry standards.

As a Symantec customer or partner, this proven and secure SSO solution enhances ease of use by enabling you to use the same credentials to log in to your Symantec product or partner console, as well as other Symantec services such as MySymantec and Connect.

 

Why are we being upgraded to Symantec Secure Login?

Because it will increase login security and streamline access to various Symantec portals. After the upgrade, you will be able to use single sign-on authentication to access all of your Symantec cloud products and services.

When is this upgrade happening?

We are upgrading our infrastructure in early August. Customers and partners will receive a notification before the upgrade to confirm the exact date and time.

How will Symantec customers and partners be affected?

There is no impact to features and functionality, other than the following minor changes to the login process:

• During the upgrade, some links on the login screen will be unavailable.
• After the upgrade, the login screen will have a new look and feel. 

Symantec is taking due care to ensure that we retain existing customer and partner credentials as we upgrade our infrastructure. 

Will any features or functionality be unavailable during the upgrade?

In the Symantec Endpoint Protection Small Business Edition console, the following page links will be unavailable:

• Forgot Password link on the login page
• Reset Password link on the user profile page

In the Partner Management console, the following page links will be unavailable:

• Sign Up link on the login page
• Forgot Password link on the login page
• Change Password link on the user profile page

What will happen to the credentials that I currently use to log in to MySymantec and Connect?

After the upgrade, you will use the same credentials to sign into MySymantec and Connect that you currently use to sign in to the product console and the partner management console. 

I updated my console login password yesterday - will it be retained?

Console login credentials will not be affected by the upgrade and there will no disruption to product usage or management. Current login credentials for Symantec websites such as MySymantec and the Connect forum will be retained until the very last minute before the changeover.

I use the password manager in my web browser to autofill my user name and password when I log in to the console - can I continue to do that after the upgrade?

You can continue to use this login method, although we don’t recommend it due to the security implications. However, you will have to type in your user name and password the first time you log in after the upgrade.

Can I control the upgrade time to account for the time zone or office hours?

The underlying authentication and identity infrastructure is common to all of our customers and partners, so we can’t provide the ability to control the timing of the upgrade. However, we are taking great care to minimize any disruption by maintaining your access to the console during the upgrade process.

Will I still be able to reset my users’ passwords and unlock any locked user accounts?

Administrators will no longer be able to reset their users’ passwords or unlock their user accounts. But users will be able to do this themselves via the Symantec Secure Login page.

How will the process of adding new users to my account change?

The process to create new users will remain the same, but the email that instructs newly created users to log in for the first time will direct them to the Symantec Secure Login page.

Is there any change in the way I purchase or renew subscriptions?

Our indirect customers can continue to purchase or renew subscriptions through our partners in the same way as before. 

Our direct customers may face some issues if they log in to buy.symantec.com directly. If this happens, customers can purchase or renew subscriptions using the Subscriptions page in the product.