Symantec Endpoint Protection Small Business Edition customers and partners are being upgraded to Symantec Secure Login, an industry-leading identity solution that provides a single sign-on (SSO) access to multiple products and services.
After the upgrade, the login page will look slightly different, but it will still accept the user name and password that you already use. This proven and secure SSO solution enhances ease of use by enabling you to use the same credentials to log in to your Symantec product or partner console, as well as other Symantec services such as MySymantec and Connect.
The login page will no longer have fields to enter your email and password, they will be replaced with a Sign In button.
Clicking the Sign In button will redirect you to Symantec Secure Login.
Symantec Secure Login an industry-leading identity solution that provides single sign-on (SSO) access to multiple products and services. It allows you to create trusted identities that comply with various industry standards.
As a Symantec customer or partner, this proven and secure SSO solution enhances ease of use by enabling you to use the same credentials to log in to your Symantec product or partner console, as well as other Symantec services such as MySymantec and Connect.
Because it will increase login security and streamline access to various Symantec portals. After the upgrade, you will be able to use single sign-on authentication to access all of your Symantec cloud products and services.
We are upgrading our infrastructure in early August. Customers and partners will receive a notification before the upgrade to confirm the exact date and time.
There is no impact to features and functionality, other than the following minor changes to the login process:
Symantec is taking due care to ensure that we retain existing customer and partner credentials as we upgrade our infrastructure.
In the Symantec Endpoint Protection Small Business Edition console, the following page links will be unavailable:
In the Partner Management console, the following page links will be unavailable:
After the upgrade, you will use the same credentials to sign into MySymantec and Connect that you currently use to sign in to the product console and the partner management console.
Console login credentials will not be affected by the upgrade and there will no disruption to product usage or management. Current login credentials for Symantec websites such as MySymantec and the Connect forum will be retained until the very last minute before the changeover.
You can continue to use this login method, although we don’t recommend it due to the security implications. However, you will have to type in your user name and password the first time you log in after the upgrade.
The underlying authentication and identity infrastructure is common to all of our customers and partners, so we can’t provide the ability to control the timing of the upgrade. However, we are taking great care to minimize any disruption by maintaining your access to the console during the upgrade process.
Administrators will no longer be able to reset their users’ passwords or unlock their user accounts. But users will be able to do this themselves via the Symantec Secure Login page.
The process to create new users will remain the same, but the email that instructs newly created users to log in for the first time will direct them to the Symantec Secure Login page.
Our indirect customers can continue to purchase or renew subscriptions through our partners in the same way as before.
Our direct customers may face some issues if they log in to buy.symantec.com directly. If this happens, customers can purchase or renew subscriptions using the Subscriptions page in the product.