Random hangs with Endpoint Protection 14.0.2415 (14.0 MP2)

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Article ID: 169840

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Randomly, computers will hang with Symantec Endpoint Protection (SEP) 14.0.2415 installed.  

Analysis of the memory dump will show Auto-Protect (AP) scanning stic.dll from the definitions folder.  

Resolution

This issue is fixed in Symantec Endpoint Protection 14.0.1.1 (RU1 MP1)  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.

As as a potential workaround, exclude the following folder:  

C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Data\Definitions