Searching Spam Quarantine using the From: filter returns no results

book

Article ID: 169838

calendar_today

Updated On:

Products

Messaging Gateway

Issue/Introduction

Following the update to Messaging Gateway (SMG) 10.6.3, searching the Spam Quarantine using the full email address as the sender / From: filter returns no results even though searches based on recipient / To: filter shows the quarantined message as expected.

Environment

Messaging Gateway

Resolution

This has been resolved with the SMg 10.6.4 release.

Workaround

For earlier versions, searches using the To:, Subject:, and Message-ID filters are unaffected. Additionally, searching for the display name in the From line rather than the email address will often return the expected results.