After enrolling a new Cloud Detection Server (CDS) or Cloud Detector to Enforce, the following Enforce event is recorded:
Event Code 2715 - "Cloud Service unreachable due to an account issue"
Event Code 2715 appears on Enforce, "Cloud Service unreachable due to an account issue"
This issue can have more than one cause.
This can occur in a number of circumstances:
In some cases, both servers may show as "Connected".
In other cases, either the preexisting or the newer CDS ends up in a "Disconnected" state.
Recycling MonitorController may not correct the issue, and the event code keeps recurring even if it does.
Do not delete the Cloud Detection Server from Enforce, as it will not likely fix the issue!
Update: IF recycling MonitorController re-establishes connectivity, there is a fix for this issue: in 15.7 MP1.
In most other cases, this issue requires assistance from Technical Support and Engineering.
Please open a support case and reference this article.