Add/update licenses window is not opening in Installation Manager


Article ID: 169810


Updated On:


Symantec Products


Add/update licenses window is not opening in Symantec Installation Manager (SIM) to install the licenses.

SimApplicationContext failed to initialize. Product listing failed to load
Failed to read product listing file '\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\'.
The URL cannot be empty. 
Parameter name: url 
[System.ArgumentException @ System.Xml] 
at System.Xml.XmlTextReaderImpl..ctor(String url, XmlNameTable nt) 
at Symantec.Installation.Xml.Reader.ReadXml() 
at Symantec.Installation.Managers.ProductListingManager.ReadProductListingFile(String productListingFile, String productListingLanguageFile, ProcessorType filterPlatform) 
Error extracting \Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\; compressed file appears be invalid. 
An error occurred while removing files from the zip file. 
[Xceed.Zip.QuickZipException @ Xceed.Zip.v5.7] 
at Xceed.Zip.QuickZip.GetZipContents(String zipFileName, String decryptionPassword, Boolean recursive, String[] fileMasks) 
at Symantec.Installation.Managers.ProductListingManager.ExtractZipFile(String zipFilePath, String zipExtractFolder, String fileMask) 
The zip end header signature could not be found in the zip file. 
Zip file: \Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\ 
[Xceed.Zip.InvalidZipStructureException @ Xceed.Zip.v5.7] 


A temporary copy of was also present in "\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris" folder.


SIM 7.5, 7.5 SP1, 7.6, 8.0 and 8.1.


  1. Remove file from "\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris" folder and ensure to use only one file.
  2. Re-launch SIM and the Add/update licenses window will open up.