Control Compliance Suite(CCS) Application Server Service fails to start

Products

• Control Compliance Suite Windows

Issue/Introduction

CCS Application Server service fails to start with error "Blob decryption failed"

When looking in the Windows "Even Viewer"  you see the message : "Service cannot be started. System.ApplicationException: Blob decryption failed: System_ArgumentNullException: Value cannot be null.

Cause

The secure Blob in Adam has become come corrupt and must be recreated.

Resolution

To resolve this issue please follow the steps in the attached word document.