Disarm when a message has multiple attachments

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Article ID: 169792

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Updated On:

Products

Messaging Gateway

Issue/Introduction

How  Disarm works when a message has multiple attachments in versions 10.5-10.7.

Resolution

The following table shows how messages are handled by Disarm in each case.

Attached document, Verdict and Action combinations

No   Supported container Unsupported container Unscannable for
Disarm
Verdict Action
e.g. macros e.g. non-macros file. e.g.
password-protected zip file.
1

In case supported container documents are attached.

attached - -

Disarm

Disarm attachments.

2

In case both supported and unsupported container documents are attached.

attached attached -

Disarm

Disarm attachments.
3 In case supported container and unscannable  documents are attached. attached - attached Unscannable for Disarm No action taken.
*1
  1. (*1) Even in case supported container is attached, it will not be disarmed.

  2. Note:  Email notification
    Email notification variable "Attachment names" contains all attached file names regardless of whether the files are disarmed or not.

  3. Note: Message Audit Logs
    You can check which files were disarmed in the Message Audit Logs.