Lookup Plugin Failure - Not displaying attritbutes

Article Id: 169779
Status: Published
Updated On: 10-07-2017 12:16
Legacy Id: TECH246943
Products:
Data Loss Prevention Enforce
Issue/Introduction:

Attributes for Endpoint incidents are not displaying:

06 Jun 2017 09:18:13,319- Thread: 5318 INFO [com.vontu.enforce.workflow.attributes.CustomAttributeLookup] Loaded Custom Attribute Lookup Plug-ins. The following Custom Attribute Lookup Plug-ins were loaded: com.vontu.lookup.script.ScriptLookup, com.vontu.lookup.liveldap.LiveLdapLookup.
06 Jun 2017 09:18:42,228- Thread: 5311 WARNING [com.vontu.lookup.script.ExecCommand] Process exit value indicates error in execution.  Exit value: 255 for command: C:/Windows/System32/cmd.exe
06 Jun 2017 09:18:42,228- Thread: 5311 SEVERE [com.vontu.lookup.script.ExecLauncher] Failed to execute script.
Cause:
com.vontu.lookup.script.ScriptLookupException: []The system cannot find the path specified.The system cannot find the path specified.The system cannot find the path specified.The system cannot find the path specified..msg"" was unexpected at this time.
com.vontu.lookup.script.ScriptLookupException: []The system cannot find the path specified.The system cannot find the path specified.The system cannot find the path specified.The system cannot find the path specified..msg"" was unexpected at this time.
at com.vontu.lookup.script.ExecCommand.execute(ExecCommand.java:111)
at com.vontu.lookup.script.ExecLauncher.launch(ExecLauncher.java:137)
at com.vontu.lookup.script.ScriptLookup.invokeScript(ScriptLookup.java:116)
at com.vontu.lookup.script.ScriptLookup.lookupAttributeValues(ScriptLookup.java:71)
at com.vontu.enforce.workflow.attributes.CustomAttributeLookup$1.call(CustomAttributeLookup.java:441)
at edu.oswego.cs.dl.util.concurrent.FutureResult$1.run(FutureResult.java:75)
at com.vontu.util.concurrent.TimedCallablePool$Worker.run(TimedCallablePool.java:414)

Cause:

The Script Lookup Plugin is the cause in this instance. The LDAP lookup works as expected.

Resolution:

Disable the Script Lookup Plugin and perform the lookup again. The attributes should now be visible.