Endpoint Protection for Mac doesn't update Network Threat Protection definitions


Article ID: 169774


Updated On:


Endpoint Protection


After upgrade of the client software, Symantec Endpoint Protection (SEP) for Mac no longer updates Network Threat Protection (NTP) definitions.

NTP definitions may show as Not Available or "N/A" as per screenshot below:


SEP for Mac


Reboot the system and if that doesn't resolve:

1. Open Terminal

2. Run command: sudo ls "/Library/Application Support/Symantec/Silo/NFM/Settings/1/" and provide administrator password. This will list all the files in the directory.

3. Make note of all files with filenames com.symantec.ips.* where * could be numbers from 0 to X.

4. Delete all aforementioned files by running following command for each file: sudo rm -rf "/Library/Application Support/Symantec/Silo/NFM/Settings/1/com.symantec.ips.*" replacing * with numbers taken from point 3.

5. Restart the system and run Live Update

NOTE: It may render system unstable. If the product behaves unexpectedly please reinstall SEP.