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SymDiag Threat Analysis scan fails on systems encrypted with Microsoft Bitlocker


Article ID: 169768


Updated On:


Endpoint Protection


After the restart the process halts and prompts to enter the recovery key.


When selecting the "scan for root kits" option for the Threat Analysis Scan, the boot process is altered by the SymDiag tool in order to start automatically after a reboot.


Windows installations that use the Microsoft Bitlocker encryption on their system hard drive.


There are two options available:
1.       Source the Microsoft Bitlocker recovery key prior to the scan so that it can be entered when prompted for and the scan process will continue normally.
2.       Decrypt the system before starting the scan for root kits.