Inv_SW_Patch_Windows data class is empty.

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Article ID: 169758

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Updated On:

Products

Inventory Solution

Issue/Introduction

Standard inventory on managed computers collects more than 100 predefined data classes. Inv_SW_Patch_Windows belongs to Hardware group of data classes. You may experience a situation when an inventory task has completed successfully but Inv_SW_Patch_Windows is empty.

 

The following message can be seen in Altiris logs 
The inventory for [SW Patch Windows] is an empty string, will create an empty NSI.

Cause

The following query is used to populate the data class 
select HotFixID,InstalledOn,InstalledBy,Description,ServicePackInEffect,FixComments from Win32_quickFixEngineering.

The query has a predefined 2- minute timeout. The data class is populated with empty data if it takes more than 2 minutes to complete the query. 

Environment

ITMS 7.6 (all hotfixes) / ITMS 8.0 (all hotfixes) / 8.1 RU1

Resolution

If you
- see the following message in Altiris log filesThe inventory for [SW Patch Windows] is an empty string, will create an empty NSI and
- the query execution takes more than 2 minutes to complete (select HotFixID,InstalledOn,InstalledBy,Description,ServicePackInEffect,FixComments from Win32_quickFixEngineering), when tested from WBEMTEST

then 
- ITMS 8.0 HF2 users should download and install a new Inventory plug-in from "4096755_Inv_Agent_8.0_HF2.zip",
- ITMS 8.0 HF4 users should download and install a new Inventory plug-in from "4100813_Inv_Agent_8.0_HF4.zip",
ITMS 8.0 HF6 users should download and install a new Inventory plug-in from INFO4241 (when the fix is public),
- ITMS 8.1 RU1 users should download and install RU2 (when is public ~ 07/24/2017).
 
HOW TO INSTALL THIS POINTFIX
1. Retrieve files from the archive to the NS hard drive.
2. Run as administrator “PFInstaller.exe”, click "Install Files" button.
3. Run scheduled tasks "NS.Package Refresh" and then "NS.Package Distribution Point Update Schedule.
4. Upgrade Inventory Plug-in using cloned default “Inventory Plug-in Upgrade’ policy. Default upgrade policy may not work in case if plug-in has been already upgraded to version 8.x using this policy with Run ASAP option.
 
New versions
Inventory Solution 8.0 HF2 - 8.0.2330
Inventory Solution 8.0 HF4 -  8.0.3345
Inventory Solution 8.0 post-HF6 - 8.0.3533
Inventory Solution 8.1 RU2 - (to be confirmed)

Attachments

4100813_Inv_Agent_8.0_HF4.zip get_app
4096755_Inv_Agent_8.0_HF2.zip get_app