Management Console reports error "An add-on for this website failed to run."

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Article ID: 169749

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

When trying to access the Console from the server a blank page opened and a notification window appears stating "An add-on for this website failed to run." I am unable to access the console from the server but remote connections still work.

Management Console reports error "An add-on for this website failed to run."

Cause

Internet Explorer Settings

Resolution

Enable ActiveX and javascripting under the Internet Settings > Security Tab