Cannot move clients in Endpoint Protection Manager Active Directory structure.

Article Id: 169727

Status: Published

Updated On: 29-06-2017 07:47

Legacy Id: TECH246861

Products:

Endpoint Protection

Issue/Introduction:

You are not able to move a client if the Active Directory structure contains accounts that do not have Symantec Endpoint Protection (SEP) installed.

"errorCode": "400",
"errorMessage": "Duplicate hardware keys found: [null]."

Cause:

Hardware keys returning NULL as SEP is not installed.

Resolution:

This issue is resolved in Symantec Endpoint Protection (SEP) 14 MP2. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14