Citrix roaming profiles cannot be deleted due to locked WER folders

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Article ID: 169726

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Updated On:

Products

Endpoint Protection

Issue/Introduction

With Symantec Endpoint Protection (SEP) 14 installed, Citrix roaming profiles cannot be deleted because of locked Windows Error Reporting (WER) folders.

Environment

SEP 14

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14 MP2. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14