Persistence of Endpoint Protection's clean file cache may cause hang on shutdown or restart

Article Id: 169711

Status: Published

Updated On: 01-12-2017 12:16

Legacy Id: TECH246837

Products:

Endpoint Protection

Issue/Introduction:

Persistence of Symantec Endpoint Protection's (SEP's) clean file cache may cause hang on shutdown or restart.

Cause:

There is a potential race condition between SEP's Auto-Protect and the clean file cache that may cause a hang when shutting down or restarting a computer.

Resolution:

This issue has been fixed in SEP 14.0.1 (RU1) through Auto-Protect driver update 15.0.25. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.