File information of program files (x86) folder is not received while running gather File Inventory Task.

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Article ID: 169705

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Updated On:

Products

Inventory Solution

Issue/Introduction

When running a Gather File Inventory Task with 2 Folders included specified: 
program files and program files x86 we only receive file information for program files Folder and program files x86 is skipped.

Steps to reproduce:

  1. Create a Gather Inventory Task.
  2. In Advanced tab Select File Properties Scan Settings.
  3. Drives: Local Drives
  4. Folders: Delete All and create for + Include For -- > %Program Files (x86)% Check For Scan sub-folders.
  5. Add another one.
  6. Folders: Delete All and create for + Include For -- > %Program Files % Check For Scan sub-folders.
  7. Click OK
  8. Save Changes.
  9. Target the client machine.
  10. Check for the results.

Cause

Unknown.

Environment

Inventory Solution 8.1 Release Update (RU)1

Resolution

This issue is currently reported to Symantec Development and a fix will be included in next release.

Workaround: Run Gather Inventory Task separately to have the information from both program files and program files (x86) folders appear.