Cant add SMP server to gateway. Error: Web exception occured during Server certificate request: The underlying connection was closed: An unexpected error occurred on a send

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Article ID: 169700

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Trying to add the SMP server to the CEM gatway generates and error: Web exception occured during Server certificate request: The underlying connection was closed: An unexpected error occurred on a send.

Site servers could be added to the gateway with no issues.  Only the SMP server would generate the error.   Wireshark traces showed the firewall would reset the connection.

Web exception occured during Server certificate request: The underlying connection was closed: An unexpected error occurred on a send

Cause

The firewall rule had a bad ip address for the SMP server.   

Environment

ITMS 8.0

Resolution

Changing the firewall rule resolved the issue.

See also KB 195561