CCS service won't start

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Article ID: 169683

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

After running LiveUpdate one of the CCS services won't start.
If you check the service configuration file and search for "thumbprint" there is nothing found. Symantec Data Processing Service: Start failed 00:01:32.2473153  : System.ApplicationException: Server failed to use certificate, terminating! 

Cause

During update certificate information was removed from the service configuration file.

Environment

CCS 11.x.x

Resolution

  1. Open a command prompt as administrator
  2. Navigate to <install directory>\Reporting and Analytics\SymCert
  3. Run SymCert.exe command=install file=<certificate name> type=1
  4. Enter the certificate password when prompted
  5. Restart the service