Endpoint Protection Manager Controller connection fails when RMM Webservice is disabled

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Article ID: 169666

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When attempting to connect Advanced Threat Protection (ATP) to the Symantec Endpoint Protection Manager (SEPM) via the controller connection, the connection fails. Browsing to the RMM Webservices website (https://sepmip:8446/sepm) does not display the website even though the services are running.  

SEPM returned a non-200 HTTP response 

Cause

RMM Webservices were previously disabled by running ConfigSEPM.bat as outlined in HOWTO111804.  

Resolution

Re-enable SEPM RMM Webservices using the following steps:

  1. Open a command prompt with admin privileges and navigate to the \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools folder
  2. Run the following command                                                                                                                                                                                                                 -ConfigSEPM.bat -RmmWS:ON 
  3. Restart SEPM and SEPM webserver service.