On-demand or custom scans freeze or stop while scanning certain files in Endpoint Protection 14 MP1

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Article ID: 169664

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Updated On:

Products

Endpoint Protection

Issue/Introduction

As Symantec Endpoint Protection (SEP) processes compressed files during an on-demand scan or a custom scan, the scan freezes, and does not scan the remaining files.

Environment

SEP 14 MP1

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14 MP2. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14