On-demand or custom scans freeze or stop while scanning certain files in Endpoint Protection 14 MP1

Article Id: 169664

Status: Published

Updated On: 16-06-2017 12:32

Legacy Id: TECH246751

Products:

Endpoint Protection

Issue/Introduction:

As Symantec Endpoint Protection (SEP) processes compressed files during an on-demand scan or a custom scan, the scan freezes, and does not scan the remaining files.

Resolution:

This issue is resolved in Symantec Endpoint Protection (SEP) 14 MP2. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14