How to increase session timeout value in JasperSoft

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Session timeout dictates how long a user is allowed to be inactive before being automatically logged out of JasperSoft

How to increase session timeout value in JasperSoft

Environment

JasperSoft 6.xAll Supported Operating SystemsApache Tomcat Application Server

Resolution

Edit the following file on the JasperSoft server to change the session timeout value (default is 20 minutes)

<Tomcat>\webapps\jasperserver-pro\WEB-INF\web.xml

<session-config>
    <session-timeout>20</session-timeout>
</session-config>

Restart the Tomcat application server to make the setting take effect