Unable to decrypt a FileShare on a NetApp server.

Article Id: 169657

Status: Published

Updated On: 16-06-2017 07:16

Legacy Id: TECH246739

Products:

File Share Encryption Powered by PGP Technology

Issue/Introduction:

Symantec Encryption Desktop (SED) - 10.4.1 - Standalone on three computers
FileShare on a NetApp server

When attempting to decrypt a file or folder on the FileShare it fails with an error stating:
"Windows cannot open the folder.
The Compressed (zipped) folder \\netapp01\>path>\<filename>.zip is invalid."

They can copy the file to the local desktop and decrypt it.

Windows cannot open the folder.
The Compressed (zipped) folder \\netapp01\<path>\<filename>.zip is invalid.

Cause:

The Operational Lock (oplock) on the NetApp was preventing the decryption of the FileShare.

Resolution:

Disable/delete the oplock on the NetApp server.