Unable to decrypt a FileShare on a NetApp server.

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Article ID: 169657

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Updated On:

Products

File Share Encryption Powered by PGP Technology

Issue/Introduction

Symantec Encryption Desktop (SED) - 10.4.1 - Standalone on three computers
FileShare on a NetApp server

When attempting to decrypt a file or folder on the FileShare it fails with an error stating:
"Windows cannot open the folder.
The Compressed (zipped) folder \\netapp01\>path>\<filename>.zip is invalid."

They can copy the file to the local desktop and decrypt it.

Windows cannot open the folder.
The Compressed (zipped) folder \\netapp01\<path>\<filename>.zip is invalid.

Cause

The Operational Lock (oplock) on the NetApp was preventing the decryption of the FileShare.

Resolution

Disable/delete the oplock on the NetApp server.