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Unable to decrypt a FileShare on a NetApp server.
Article ID: 169657
Updated On:
Products
File Share Encryption Powered by PGP Technology
Issue/Introduction
Symantec Encryption Desktop (SED) - 10.4.1 - Standalone on three computers
FileShare on a NetApp server
When attempting to decrypt a file or folder on the FileShare it fails with an error stating:
"Windows cannot open the folder.
The Compressed (zipped) folder \\netapp01\>path>\<filename>.zip is invalid."
They can copy the file to the local desktop and decrypt it.
Windows cannot open the folder.
The Compressed (zipped) folder \\netapp01\<path>\<filename>.zip is invalid.
Cause
The Operational Lock (oplock) on the NetApp was preventing the decryption of the FileShare.
Resolution
Disable/delete the oplock on the NetApp server.
Feedback
Yes
No
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